Citizen Satisfaction Survey Final Report

Go here for the complete review of the City of Wayne Citizen Satisfaction Survey results and FAQ >>>City of Wayne Citizen Satisfaction Survey Cobalt Dashboard

The study is part of a non-profit program called the Cobalt Citizen Satisfaction Index. It gives local governments solid citizen-based data to support resource decisions, improve services, measure progress, and build public trust. Because the index is a trusted independent assessment, the credibility of the data is unmatched.

The index is powered by the patented technology of the American Customer Satisfaction Index (the, the well respected standard of customer satisfaction metrics for both government and the private sector. The ACSI measures over two-thirds of the United States economy and produces scores for more than 100 federal government agencies.

We are Golden!City of Wayne 50th Anniversary

Wayne turned golden yesterday. More than 150 people witnessed the event, too!

We celebrated our 50th year as a City with a beautiful showing of friendship, an Ice Creams social and a Time Capsule burial.

The Time Capsule, to be opened in 50 years, holds a myriad of items, from a 50th Anniversary Mug and various newspaper articles, to Roosevelt Elementary School third grader, Braeden LatourBraeden Latour's letter to the children of the future.

It was another beautiful day to be a citizen of the City of Wayne!Mayor Haidous

Go here for slideshow >>>



Go here to read Braeden's letter >>>

City of Wayne News & Alert Service

Nixle Community Information Service

The City of Wayne is now using the Nxle Community Information Service to send important, valuable community information directly to residents. The service is reliable and free.

You can immediately begin receiving pertinent information via text message, email and web by registering at or just click here:

Receive community information instantly! Sign up at today! It's quick, easy and secure.

The Nixle Community Information Service allows the City to create and publish messages to be delivered to subscribed residents instantly via cell phone text message and / or email. Notifications can also be accessed online at Nixle’s web site at

The messages can be sent specifically to residents registered within a ¼ mile radius, giving them the opportunity to receive trustworthy information relevant only to their neighborhood. Residents decide from which local agencies they want to receive information. Subscribers can also choose the way in which alerts are received, whether it is by email, text message, or over the web. There is NO spam and no hidden cost. Standard text messaging rates may apply.

About Nixle
Nixle is a community information service provider built exclusively to provide secure and reliable communications. It is the first authenticated and secure service that connects municipal agencies and community organizations to residents in real time, delivering information to geographically targeted consumers over their cell phones (via text messages), through emails and via Web access. Nixle has secured a partnership with Nlets (the International Justice and Public Safety Network), allowing local police departments nationwide to send immediate alerts and advisories. Privately funded Nixle, which has offices in New Jersey and California, is free to all governments, their agencies and organizations, nongovernmental organizations and consumers. For more information, visit

Wayne Police Department to Rehire 2 Police Officers

At the June 1st City Council meeting Police Chief John P. Williams announced the U.S. Department of Justice has confirmed that the City of Wayne Police Department will receive $432,000 in Community Oriented Policing Services Hiring Recovery Program (COPS CHRP) grant funding. The grant will be used to rehire two, laid-off officers, bringing the Department’s strength up to 32 sworn police officers.

Chief Williams explained that there was some doubt about whether the Department could meet requirements of the 2009 grant due to the City’s current financial condition. The grant terms stipulate that at the conclusion of federal funding, grantees must retain all sworn officer positions awarded under the CHRP grant. However, recent approval of the City’s 2010-2011 budget enabled the Department to meet the federal grant requirement, Chief Williams said.

There is no local match requirement for CHRP. CHRP grant provides 100 percent funding for entry-level salaries and benefits for three years (36 months) for newly-hired, full-time sworn officer positions or for rehired officers who have been laid off as a result of local budget cuts.

Civitans Join Change for Wayne Program

On May 19, 2010, the Wayne Civitans met at Civitan Park to assist the Parks & Recreation with some needed improvements and basic clean-up.Wayne Civitan Park

The Civitans showed up ready to work and accomplished the following:
- Applied a fresh coat of paint to two swing sets and one climbing structure
- Applied a coat of wood sealer to two wooden climbing structures
- Cleaned up the volleyball court and picked up trash
- Civitan Club purchased all the materials and supplies used

Twelve Civitan members donated their time to complete this project.

Underscoring the Civitan's committment, at the June 1st City Council meeting, Rachel Lessard, President Elect of the Wayne Civitans presented a check for $2,000 for sealing and striping of the tennis and basketball courts at the Civitan Park. The work is to be completed within the next two weeks.

We would like to express our thanks and gratitude to the Wayne Civitans for their commitment to making a Change in Wayne!

Change for Wayne is a new program to support and preserve the beautiful indoor and outdoor recreational amenities of the City of Wayne! For more information on how you can make difference now, please go here >>>

City Launches Corporate Health Program

Why invest in corporate health promotion?

Nathan Adams, Director of the City of Wayne, Parks and Recreation Department explains why: "Corporate health promotion can bring a positive return on investment (up to 3:1 benefit-cost ratio). As a recent Harvard study shows, for every dollar you invest in wellness programs, medical costs fell by $3.27 and absenteeism costs fell by $2.73. In fact, more than 70% of healthcare costs are directly attributed to our lifestyle — that is, they are most likely preventable." Go here for more >>>

Old Ford Truck Plant Gears Up to Build Focus Michigan Assembly Getting Modernized

Detroit Free Press, May 27, 2010

By Brent Snavely, Free Press Business Writer

The $550-million transformation of the Michigan Assembly Plant in Wayne from a closed factory that used to build big trucks and SUVs into a modern facility that churns out fuel-efficient cars is about halfway complete.

When it is done, Ford will begin building an all-new version of the Ford Focus compact car.

For southeast Michigan, the project means employment for about 3,200 workers as Ford closes the neighboring Wayne Assembly Plant, where the current Focus is built, and transfers them to Michigan Assembly. more

City of Wayne Parks & Recreation Department Launches
Innovative Corporate Wellness Program Wayne RSS FeedHealthcare Costs

With health care costs rising daily and the increasing "epidemic" of obesity in the United States, it simply makes sense to help businesses help their employees become healthier. The Wayne Recreation & Exercise Club (The REC) can help.

Explained Parks and Recreation Director Nathan Adams, "We have many corporate benefits that are at no cost to employers, but will help save employees money on a health club membership. Additionally, we offer complimentary, on-site motivational seminars on leading a healthy lifestyle."

The REC works with the following regional insurers:

  • Health Alliance Plan Senior Plus
  • Alliance Medicare Preferred Provider Organization

Continued Adams, "It's good to remember that having healthier employees leads to a healthier company. Having a regular exercise routine can increase a person's energy, and lead to less illness and absenteeism. Not to mention employees will be happier if they're healthier!"

The REC wants to work with your company to set up a membership benefit. Please contact Nathan Adams at 734-721-7400 for more information.

City of Wayne Program that can Help YOU Save Money on Prescription Drug Purchases

NOTE REPOSTING: To serve Wayne residents during continuing tough economic conditions, this story, originally published in June 2009, has been reposted to the City's News page.

"In the current economic climate, where people are watching their spending, the prescription discount card can offer an average savings of 20 percent off retail price."

The City of Wayne is providing free prescription drug discount cards to City residents through a program sponsored by the National League of Cities (NLC). The discount cards offer average savings of 20 percent off the retail price of commonly prescribed drugs and provide residents with a new tool that can offer some relief from the high cost of prescription drugs.

Cards are available at City Hall, Senior Activity Center, and the Wayne Community Center at no cost to city residents. City residents can call toll-free 1-888-620-1749 or visit for assistance with the program.City of Wayne Discount Perscription Card

Discount cards may be used by all residents of the City of Wayne and have no restrictions based on the resident's age, income level, or existing health coverage. The NLC card can be used when purchasing prescription drugs at approximately six pharmacies within the city, as well as at more than 59,000 participating retail pharmacies across the country.

"In the current economic climate, where many people are watching what they spend, the NLC prescription discount card will offer significant savings on the purchase of prescription medications for our residents," said Robert C. English, Assistant City Manager. "Whether or not an individual has prescription coverage, this program can make it easier for our residents to afford the drugs they need to deal with a short-term illness or stay healthy by managing a chronic condition."

NLC and the City of Wayne are able to make these money-saving cards available to city residents at no cost to the individual.

"Not only does the NLC prescription discount card help residents save money on their medications, it is easy to use," said Robert English. "City of Wayne residents only have to show their card when purchasing medication at one of the many participating pharmacies. There is no enrollment form required to get a card, no membership fee of any kind and city residents and their family members can use the card any time their prescriptions are not covered by insurance."

The discount card program is administered by CVS Caremark.

The National League of Cities (NLC) is the nation's oldest and largest organization devoted to strengthening and promoting cities as centers of opportunity, leadership and governance. NLC is a resource and advocate for 19,000 cities, towns and villages representing more than 218 million Americans. To learn more about NLC, go to

Donate Your Old Cell Phone... Help U.S. Soldiers

Update... At the City Council meeting, Oct 6, 2009, Wayne Police Chef John Williams introduced Mr. Charles Newman, Chairman, ReCellular, Inc., who related that the City of Wayne stands alone among same-size communities in the U.S. as more "involved and more generous" for contributing over 1,000 cell phones to date. That translates to over 60,600 minutes of cell phone time for our military personnel. Have you seen the cellphones for soldiers billboard on southbound I-275?

Donate your used or broken cellular telephones and help soldiers stay in contact with their families. The Wayne Police Department is collecting used or broken cellular telephones for a non-profit organization called Cell Phones for Soldiers. "Our goal is to donate 500 cell phones by the end of September," explained Wayne Police Chief John Williams. "We have more than 350 now. Your donation will help reach our goal."Cell Phones for Soldiers

Cell Phones for Soldiers takes the donated used or broken cellular telephones and sends them to ReCellular which recycles them. ReCellular pays Cell Phones for Soldiers for the used cell telephones which then purchases pre-paid phone cards for our soldiers stationed abroad. The pre-paid phone cards provide soldiers with one hour of talk time to talk to their families.

Cell Phones for Soldiers was founded by teenagers Robbie and Brittany Bergquist from Norwell, Mass., with $21 of their own money. Since then, the registered 501c3 non-profit organization has raised almost $2 million in donations and distributed more than 500,000 prepaid calling cards to soldiers serving overseas.

Drop off your used cell phones at the Wayne Police Department 24 hours a day or at any City of Wayne government building during normal business hours. For more information about the program and it’s benefits to our troops, see the web site at:

Please Help to Reduce Our Water CostSave Water

In an effort to control our cost related to water usage and enhance the overall efficiency of the water system, we are asking residential and commercial water users to control water usage during peak hours. Please set automatic irrigation systems to run during the non-peak hours between 11:00 pm and 5:00 am. For commercial and industrial users, please set water recovery tanks and other water storage units to fill during this same non-peak time period whenever possible.
Your cooperation is greatly appreciated.

City Fights Potential Post Office Closure...
Post Office to Stay Downtown

At the March 2, 2010 City Council meeting, City Manager John Zech reported that city has received a letter from Nancy Rettinhouse, Chief Operating Officer, U.S. Postal District, SE MI, notifying the city that postal service WILL BE MAINTAINED at a facility in the downtown area. The Postal Service plans to sell or lease its current post office building and lease or purchase another location downtown. Services and post office boxes will be maintained at the downtown Wayne location but letter carriers will be relocated and service Wayne citizens out of the Post Office building in Westland. "Those 4,442 petitions worked," he said.

Post Office Update

Last evening (Oct 6, 2009) at the City Council meeting, City Manager John Zech reported that city officials had met with Nancy Rettinhouse, Chief Operating Officer, U.S. Postal District, SE MI. The City of Wayne turned in 4,442 petitions in support of keepping open the Wayne Post Office. At this time, no decisions have been rendered. Ms. Rettinhouse said she would like to keep the "dialogue open."

Full story follows:

Wayne Branch U. S. Post OfficeIn the wake of a recent announcement of the potential closure of the Wayne Post Office Branch of the US Postal Service, the City of Wayne has officially launched a campaign to keep the office open in the City.

City Council is asking Wayne residents and the thousands of people from surrounding communities who come to work every day within the City of Wayne, to sign a petition asking the US Postal Service to keep open the Wayne U.S. Post Office branch facility, located at 3716 Newberry Street in Downtown Wayne.

“There is no doubt that a full-service Post Office within the City is critically important not only to the people of Wayne but to thousands of workers who come to Wayne each day to work at the Ford Michigan Ave. complex and many other businesses within the City,” Mayor Haidous said last night at the City Council meeting.

“The Wayne Post Office Branch is also integral to the City’s downtown development plan,” he continued, “and we are asking anyone who has used the Wayne Post Office to sign a petition in support of keeping the Post Office open. Please download and sign our petition and return it to City Hall by Sept. 4, 4:30pm. More than 1,000 concerned citizens have already signed petitions to keep open the Wayne Post Office, serving Post Office customers as it has for more than 174 years.”

In a letter to Nancy Rettinhouse, Chief Executive Officer, United States Postal Service in Detroit requesting a face-to-face meeting, Mayor Haidous said, “While the City will submit more specific development information to Ms. Zarek (Post Office Review Coordinator) per her request, you should know that future planning for Downtown Wayne, as recently as 2006, cited the Post Office block and its strategic flanking blocks on Newberry Street as the ‘New Main Street’ for Downtown Wayne.”

Mayor Haidous has also requested help from President Obama, Senators Levin and Stabenow, as well as Congressman McCotter. "We will take our case to Washington D.C. if we must," he said.

Wayne City Council established a subcommittee consisting of Mayor Haidous, Mayor Pro Tem Donna McEachern and Councilwoman Pam Dobrowoiski to deal with the possible discontinuance of the Wayne Post Office.

The City of Wayne Planning Commission echoed City Council’s concerns at the possible Post Office closing. In a resolution passed Monday, August 17, 2009, the Commission said, “…the Planning Commission, consistent with its current work to develop a new Downtown Master Plan, declares its unqualified support to the uninterrupted continuation of active operations at the Unites States Post Office located at 3716 Newberry Street, Wayne Michigan and that the Commission will work toward the development of land use polices to encourage the expansion and introduction of similar uses.”

The deadline to turn in the first rounds of "Save the Post Office" petitions at City Hall was September 4, 2009, 4:30pm.

The Downtown Wayne branch of the U.S. Postal Service has served Wayne and surrounding communities for 174 years. The Newberry Street Post Office building, which is owned by the Postal Service, was dedicated in 1938.

As a historical note: our City's name, Wayne, was adopted in honor of Revolutionary War hero, General Anthony Wayne, whose military expertise secured the area for the United States. The people of the City of Wayne have a history of fighting for their beliefs.

City Council and Oakwood Annapolis Hospital
Honor Wayne Firefighters

Kathy Cronin, RN, BA, MBA, President and CEO, Oakwood Annapolis Hospital recently addressed Wayne City Council to recognize Wayne Firefighters and relate a real-life story of outstanding cooperation between the Wayne and Westland Fire Departments and Oakwood Annapolis Hospital personnel.

Dr. Susan Horling, Medical Director, Oakwood Annapolis Hospital Emergency Department, Lori LaFleur, RN emergency room nurse and Sheri Schmidt, paramedic, Oakwood Annapolis Hospital also attended the meeting. The Avci family, Oakwood Annapolis Hospital Personnel and Wayne Firefighters

Nicole and Mehmet Avci, along with their children, Kathleen (5) and Jon (2), were retuning home to Okemos, MI., from the airport when Kathleen’s finger became stuck in a hole in a bench at the airport. After failing to extract the finger, airport personnel cutout a piece of the bench so that the Avci’s could take Kathleen to Oakwood Annapolis hospital and safely free her finger, which by then was in critical shape.

When the Avci’s arrived, Westland Fire Department personnel had just completed a run to the hospital. Emergency Room personnel asked for their help to cut the hardened stainless steel. All efforts failed and the ER team contacted Wayne Fire Department for help. Our Firefighters responded and immediately summoned off-duty Firefighter Jason Reeves who brought the high-strength steel cutting tool which freed Kathleen’s finger.

Explained Cronin, “The nurses and doctors from the Oakwood Annapolis Emergency Room will tell you that whenever we need the Wayne Firefighters, they are here within two seconds. We have a great, positive relationship with the City of Wayne.” Wayne Fire Chief Mel Moore commented, “It’s great to have an outstanding hospital within our city which recognizes our firefighters’ abilities and works with us. This is an example of why that cooperative relationship is important. We were able to save this little girl’s finger. Today, she’s a beautiful, smiling little girl and enjoying life. Things are good!”

Wayne Firefighters:
Capt. Duane Reeves
Lt. Bill Thomas
Firefighter Kevin Kimmel
Firefighter Jeremie Schneider
Firefighter Cullen McKee
Firefighter Jason Reeves

City of Wayne Video Channel on AT&T U-verse TV Wayne RSS Feed

Wayne AT&T U-verse TV subscribers can now view City Council meetings and other city-related video programming on AT&T U-verse TV Government, Education and Public Access Channel 99.

AT&T customers can access channel 99 in a number of ways: by selecting “Government, Education and Public Access” from the “Live TV” section of the Main Menu; by accessing the “Guide” and scrolling to Channel 99; or simply by entering “99” on the remote control. Once on Channel 99, viewers must select the City of Wayne programming from among other communities’ programming.

AT&T is continuing to make their U-verse TV programming available in neighborhoods throughout the City of Wayne. To see if  you can access AT&T U-verse TV, go to

AT&T is the only national provider to offer a 100-percent Internet Protocol (IP)-based video service, AT&T U-verse TV. AT&T U-verse TV offers customers a compelling variety of TV and Internet packages to customize their entertainment experience.

Downtown Master Planning Process Underway -

Mayor Haidous discusses aspects of the City's Downtown Master PlanA recent meeting was held at the Wayne Community Center as part of the public involvement portion of the Downtown Master Plan. The Community Stakeholder Meeting brought together the City Council, the Planning Commission, Zoning Board of Appeals, the Downtown Development Authority, the Downtown Area Citizen's Council and the 2020 Committee for their comments on the proposed plan for downtown. Carmine Avantini from LSL Planning, the City's Planning Consultant, explained an overview of the plan and presented a map that shows the redevelopment plan for the downtown. There was also a power point presentation that depicts the highlights of Mr. Avantini's presentation. (20-Year Redevelopment & Design Concepts Map PDF.)

Contact Matthew Miller, AICP, City Planner at 734-722-2000 with any comments. Please visit the Master Plan page of this website.

Tree City USA

For the 13th year the City of Wayne has been named a Tree City USA community by the Arbor Day Foundation to honor its commitment to community forestry. The City is also the recipient of a Tree City USA Growth Award for demonstrating progress in its community forestry program in education and public relations, continuing education for tree workers, tree planting / maintenance and recycling.

The national, prestigious Growth Award recognizes environmental improvement and higher levels of tree care in Tree City USA communities.Tree City USA

The Tree City USA program is sponsored by the Arbor Day Foundation in cooperation with the National Association of State Foresters and the USDA Forest Service.

Wayne has met the four standards to become a Tree City USA community: having a tree board or department, a tree care ordinance, a comprehensive community forestry program and an Arbor Day observance.

"Trees are a vital component of the infrastructure in our cities and towns, providing environmental and economical benefits," said John Rosenow, chief executive of the Arbor Day Foundation. "Trees moderate climate, conserve water and provide habitat for wildlife. Trees in urban areas reduce the heat island effect caused by pavement and buildings. Properly placed trees can increase property values. Communities that are recognized with a Tree City USA designation and Growth Award go to great lengths to plant and care for the community forest."

For more information about Tree City USA go to: The Arbor Day Foundation is a nonprofit, environmental, and education organization of nearly one million members, with a mission to inspire people to plant, nurture, and celebrate trees.